Pressure Washer Shipping Information

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We recommend reading through our shipping information before purchasing products on our website. We want you to be well-informed of how your products will be shipped, how you can receive them, and what to do in the event of damage to any products from delivery.

 

Shipping Basics

Pressure Washers Ship via Semi/Freight Truck (please see detailed information below). We offer Free Shipping on Pressure Washers to the lower 48 States, except CA. We do not ship any products to AK, HI, Puerto Rico, APO/AFPO/DPO, or internationally. Small parts and/or accessories ship via UPS or USPS. Our freight carriers offer curb-side delivery on pressure washers for an additional fee. 

Lift Gate Service for Our Customers

Lift Gate Service is highly recommended for our customers who do not have a freight delivery dock or forklift.  When you add Lift Gate Service to your product, a freight delivery driver will lower a hydraulic lift gate & safely unload your product(s) off the truck to the curb. There is normally an additional $50-$75 service charge for Lift Gate Service, dependent upon the freight delivery company.  All products weighing over 100 lbs. offer the option to purchase lift-gate service.  If you do not see the option to add this service with your product, please contact us or go back to the product's webpage and review whether or not you elected it.  If you elect not to choose lift gate service, you will need 2-5 able-bodied persons to help lift your product from the freight truck to where you need your product in order to use it.  Additionally, if you did not select lift gate service and need it when the freight truck arrives at your delivery destination, you are responsible for the additional fees from the freight company for this service and will be billed accordingly.  If you are unable to receive the product from the freight delivery company, you are responsible for any restocking fees  and any return delivery fees to ship the product back to the manufacturer or vendor, unless the product is damaged upon arrival.

Detailed Shipping Information (Please Read)

Nearly all of our pressure washers ship FREE anywhere in the lower 48 states, except CA.  Lift Gate Service, Remote Area Delivery Service, and Residential Delivery Service are not part of our free pressure washer shipping program and extra charges do apply for these services.  Shipping is NOT available outside the continental U.S., Puerto Rico, APO or AFPO addresses. Parts and accessories may ship separately from the manufacturer or from our warehouse, all in various locations within the U.S. We simply charge standard shipping rates on the parts and accessories – not the pressure washer.  

Receiving Your Shipment

When your shipment arrives, DO NOT SIGN for the delivery until you have THOROUGHLY inspected ALL components of your shipment.  This is for your protection.  Once you sign for the delivery, you have accepted the shipment as-is.  If you find damages later, it is virtually impossible for us to help you collect on a claim for a damaged shipment.  In the event that you find damage of your shipment BEFORE you have signed for the shipment, you must:

  • Notify the driver immediately
  • Point out all damage to the driver
  • Be sure that all damage is noted on the delivery slip or bill of lading
  • Note the word "DAMAGED" on the delivery slip or bill of lading
  • Contact us immediately (1-844-785-6229)

If your shipment is damaged beyond usability, the shipment will likely be loaded back onto the truck, returned to the manufacturer, vendor, or our warehouse and a new one will be shipped to you (please allow for build-time if your pressure washer was custom-built).

Remote Area Delivery Service Surcharge

For a select few zip codes within the contiguous United States, an additional delivery surcharge may apply to deliver your order and is determined by the freight delivery company.  You may call or email us for a specific quote if you are unsure if you live in one of these zip codes prior to purchasing a pressure washer from us.  If you purchased a pressure washer from our website and it is determined that you live in a remote area where a surcharge will apply, you will receive a phone call and an email from us and we will collect payment from you for the remote area deliver service surcharge prior to processing your order.  A surcharge may range from $100-300 depending on how remote the area is that your pressure washer is being delivered to.  If you do not agree to the surcharge, your order will be cancelled and your payment will be refunded less a processing fee.

Residential Delivery Service Surcharge

If your shipment is being delivered to a residence, this is a fee from all freight carriers for this.  You may call or email us for a specific quote if you need your pressure washer shipped to a residence prior to purchasing a pressure washer from us.  If you purchased a pressure washer from our website and it is determined that you live in a residential area where a service surcharge will apply, you will receive a phone call and an email from us and we will collect payment from you for the residential delivery service surcharge prior to processing your order.  A residential delivery surcharge may be up to $130 depending on the freight company.  If you do not agree to the surcharge, your order will be cancelled and your payment will be refunded less a processing fee.

California Compliancy:

At this time, due to California CARB laws, we have elected not to ship to California.  For more information on these laws, please see the California Air Resources Board (CARB) laws and regulations. 

Other Shipping Related Fees:

Post-Ship Address Change Fee- Any changes made to the delivery address after your pressure washer(s) ship will incur a $50 address change delivery fee.  When ordering parts and accessories, delivery addresses cannot be changed due to the shipping services used to ship these items. 

Free Freight Curb Side Delivery

The majority of our pressure washers weigh over 100 lbs and will ship via a freight semi-truck.  FOR OUR STANDARD FREE FREIGHT DELIVERY, YOU ARE RESPONSIBLE FOR GETTING THE PRODUCTS OFF THE TRUCK TO YOUR GARAGE OR OTHER LOCATION.  We highly recommend purchasing the Lift Gate Service so your pressure washer(s) can be lowered safely from the truck to the curb.  You will then need a way to transfer the product from the curb.  Free freight curb-side delivery simply means that the pressure washer will be delivered to your specified address and that you will not have to go pick it up at another location.

If you have any questions at all about our shipping policies, we encourage you to contact us and we'll be happy to provide clarification.